Monster Media 1996 #14

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Norton Navigator FAQ This is the Frequently Answered Questions Document for Norton Navigator 0.0 What is an FAQ (Frequently Asked/Answered Questions)? -General Questions- 1.1 What is Norton Navigator? 1.2 How do I tell what version of Norton Navigator I have? 1.3 Is Norton Navigator an upgraded version of PC Tools for Windows or Norton Desktop for Windows? 1.4 How much memory does Norton Navigator require? 1.5 What percentage of processor usage does Norton Navigator require at idle time? 1.6 How does NN use system resources? -Install Questions- 2.1 Is it possible to perform a partial install of Navigator? 2.2 After installing the Tradeup version, do I need to keep PCTW or NDW on my drive? 2.3 I just want to use the Norton File Manager but none of the other Navigator features. Which files do I need? 2.4 I'm having difficulty installing Norton Navigator. What can I do? 2.5 When I try to install Norton Navigator I receive an error message about CTL3D32.DLL. What should I do? 2.6 I've installed Norton Navigator, and now Windows will not start except in Safe Mode. How can I correct this? 2.7 During an install or uninstall of Norton Navigator, I receive a message saying "Error expanding file C:\WINDOWS\SYSTEM.IN_" or "Error expanding file C:\WINDOWS\WIN.IN_", and the install aborts AND/OR Windows will not start at all, saying "Cannot load c:\windows\system\setup.exe. Please reinstall Windows". What should I do? -Norton File Manager Questions- 3.1 How do I connect to an FTP site whose host type is not listed in File Manager? 3.2 Whenever I start Norton File Manager, I receive a GPF. Why? 3.3 Why is the QuickViewer not working? 3.4 I can see the volume labels for my hard drive, but not my floppy drive. Why? 3.5 How come I cannot see my FTP sites listed in the tree pane? 3.6 I do not see the plus signs next to the directories in the tree pane. How come? 3.7 How can I quickly delete a file without confirmation? 3.8 Is it possible to quickly rename a file without using the dialog box? 3.9 How can I turn off Undo, so that none of my file operations are tracked? 3.10 DES encryption is not available in the Encrypt/Decrypt dialog box. Why? 3.11 How can I save changes I've made to the view options in Norton File Manager? 3.12 What does the pink "!" on some folders mean? 3.13 I've installed the maintenance release, and now the fonts in Norton File Manager are garbled. How can I fix this? 3.14 How can I add an Install command tomy right-click menu in File Manager? -FileAssist Questions- 4.1 Will I be able to use the LFN Enabler with all of my old Windows 3.1x applications? 4.2 FileAssist is causing my application to crash. How do I turn FileAssist off for this one application? -Taskbar & Desktop Questions- 5.1 Can I turn off the desktops on the Taskbar, but still see the QuickLaunch toolbar? 5.2 Can I change the folder icons on my desktop as I could in PCTW? 5.3 How can I change the order of icons in the QuickLaunch area? 5.4 How can I change the order of my desktops? 5.5 I've lost some of the entries on the Start Menu, such as Shut Down, Run, etc; can I recover these? 5.6 I've created multiple user logins in Windows 95 and now all of my desktops look identical. Can this be fixed? -Miscellaneous Questions- 6.1 My A: drive is being accessed all the time after installing Navigator. Why is this? 6.2 How do I turn off the Splash Screen? 6.3 I've noticed that my machine runs much slower after installing Navigator. Can I speed my machine up? -General Trouble-shooting Tips- 7.1 How do I disable all of Norton Navigator's features? 7.2 How do I boot my system "clean"? -How to contact Symantec for Technical Support or File Downloads- 8.1 How can I contact Symantec via phone, or explore other online resources? Beginning of Answers --------------------- 0.0 What's an FAQ? Introduction: An FAQ is a compilation of the most common questions about a subject and their answers. This is an established technique (adopted from its widespread use on USENet) for reducing the repetition of questions and answers on online services (such as BBS, CompuServe and America OnLine). Our intent is to answer as many questions as possible so you don't have to leave a question and call back to get an answer to something that we've already covered a few times before. We will be aggressively maintaining these to ensure that they always have answers to the most current issues pertaining to a product. Naturally users are encouraged to read the FAQ before posting. Hopefully you'll find your question and its answer here, which will save you time and money. Please note that this is not intended to replace the manual or the built-in help. It is prepared and maintained by our tech support staff so our FAQs may not have the breadth or editorial polish of our official documentation. Hopefully this will answer some questions that our technical writers couldn't foresee. You may have been referred to this document by one of our technicians or another customer. Please don't take offense to this. We are trying to provide the answers in the best possible way. You are welcome to suggest improvements to FAQs. -General Questions- 1.1 What is Norton Navigator? Norton Navigator is a set of programs designed to enhance, but not replace, the Windows 95 interface. These features include: -advanced file management in the form of Norton File Manager -Start Menu additions that make it easier to reach recently-used documents, recently run programs, and the control panel -a unique Folder Navigator that lets you quickly access needed subfolders -extensions to the right-click menu in Explorer that let you quickly access common file commands -File Assist, which lets you find recently opened files and folders and access disk commands within your applications -Norton LFN Enabler, which allows many older 16-bit applications to use long file names -SmartFolders that update themselves automatically with shortcuts to particular file types in particular folders -Norton Indexing, which allows for super-fast searches for files or text strings within files -Norton Undo, which tracks File Manager operations or virtually any file operation in Windows and allows you to undo those operations. 1.2 How do I tell what version of Norton Navigator I have? The current version of Norton Navigator is 95.0.a. You can find out what version you have installed by opening Norton File Manager and going to Help, About. The Navigator Control Center will also display the version number in the lower-left-hand corner of its window. 1.3 Is Norton Navigator an upgraded version of PC Tools for Windows or Norton Desktop for Windows? Norton Navigator contains combined technology from both PC Tools for Windows (PCTW) and Norton Desktop for Windows (NDW). It is the next logical step to Windows 95 for old PCTW and NDW users. It does not contain all of the features that were found in the two desktop products, because many of these features were implemented into Windows 95 by Microsoft or were overlapping features with other products in the Norton product line. 1.4 How much memory does Norton Navigator require? Norton Navigator's components are all built around core, shared technology. If you enable every available option, run every available background process, while running Norton File Manager, memory usage can get up to 4.5 to 5 megabytes. To put this into perspective, Word95 uses 7MB and Excel95 uses around 8MB. Typical memory usage for Norton Navigator should be around 2.5 to 3.5 megabytes. There have been some incorrect assumptions about Navigator's memory usage that stem from misinterpretation of Norton Utilities System Information. In SI, by default the total memory usage shown includes ALL dependencies, including Windows DLLs like USER32.DLL, OLE32.DLL, GDI32.DLL, KERNEL32.DLL, etc. This means that adding up the total size for each program does not represent the actual amount of memory used because shared DLLs (ours and Windows) will be counted again in the total for each program that uses them, even though they are only in memory once. 1.5 What percentage of processor usage does Norton Navigator require at idle time? Between 0-3%. This will increase as a background process is activated, but usually only for fractions of a second. 1.6 How does NN use system resources? With all NN background processes running, including Norton Taskbar, Norton Undo, Norton FileAssist, Norton Long Filename Enabler, Norton QuickMenus (all features), Norton Explorer and scheduled index maintenance: USER: 2-5% GDI: 1-4% The Norton File Manager application uses 5% of total system resources for the first instance. -Install Questions- 2.1 Is it possible to perform a partial install of Navigator? There is no partial install option for Norton Navigator, aside from the options for installing/not installing Desktop Importer and the Desktop Wallpaper during install. 2.2 After installing the Tradeup version, do I need to keep PCTW or NDW on my drive? Once the installation of the Tradeup version is complete, you are free to remove PCTW or NDW from your drive. You should use the uninstall feature in these products to remove them. Simply deleting the directories is not recommended, because invalid entries will remain in the SYSTEM.INI file. Since the installer for the Tradeup Version requires a qualifying older product to continue, you should, however, keep your NDW or PCTW diskettes handy, in case you ever need to reinstall NN. If you wish to import desktops from PCTW or NDW, you should do so prior to removing the software. Use the Desktop Importer included with Navigator to do this. 2.3 I just want to use the Norton File Manager but none of the other Navigator features. Which files do I need? Here are the files required to run the File Manager: FILEMGR.CNT FILEMGR.EXE FILEMGRE.EMS S32BUTIL.DLL S32RAP8.DLL SYMAPASC.EXE SYMAPCMP.EXE SYMAPCOM.EXE SYMAPCPD.EXE SYMAPCPY.EXE SYMAPDEL.EXE SYMAPENC.EXE SYMAPEXP.EXE SYMAPFMT.EXE SYMAPLBL.EXE SYMAPLNK.EXE SYMAPMKD.EXE SYMAPMOV.EXE SYMAPPRT.EXE SYMAPREN.EXE SYMAPRUN.EXE SYMAPSYN.EXE SYMAPUDO.EXE SYMAPUUE.EXE SYMEMS32.DLL SYMFDLG4.DLL SYMFSV4.DLL SYMIDX32.DLL SYMRAP8.VXD 2.4 I'm having difficulty installing Norton Navigator. What can I do? First, try to install Navigator from your hard drive instead of from the floppy disks. To do this, create a folder on your hard drive (example \NNTEMP), then copy all of the files from the 3 Navigator install diskettes into this temporary folder. If the copying fails at any point, you either had defective diskettes, or possibly a defective floppy drive. To install from the hard drive, run the Add/Remove Programs Wizard from the Control Panel, and Browse for the temporary folder, then choose the Setup.exe located there. 2.5 When I try to install Norton Navigator I receive an error message about CTL3D32.DLL. What should I do? Several applications ship with older versions of this file, or version designed for Windows NT. Find this file in your \WINDOWS\SYSTEM folder and rename it, then restart the machine and try the installation again. This will install the correct version of this file on your hard drive. 2.6 I've installed Norton Navigator, and now Windows will not start except in Safe Mode. How can I correct this? a) Boot to MultiBoot Menu (press F8 on system restart). b) Select Command Prompt Only. c) Change to Win95 directory. d) ATTRIB -R -A -S -H *.DAT. e) Rename SYSTEM.DAT and USER.DAT to *.DAX. f) Copy SYSTEM.NN and USER.NN to SYSTEM.DAT and USER.DAT, respectively. g) ATTRIB +R +A +S +H *.DAT. h) Reset computer and let it load into Win95. 2.7 During an install or uninstall of Norton Navigator, I receive a message saying "Error expanding file c:\windows\system.in_" or "Error expanding file c:\windows\win.in_", and the install aborts AND/OR Windows will not start at all, saying "Cannot load c:\windows\system\setup.exe. Please reinstall Windows". What should I do? If you've installed Quicken 5 on your system, it will create backups of the system files SYSTEM.INI and WIN.INI called SYSTEM.IN_ and WIN.IN_. There is a long-standing naming convention that says that files ending with a "_" are compressed (PKZIP or equivalent) files. These files are not compressed, and our installer tries to uncompress them, leading to the above error messages. This can be corrected by simply renaming any .in_ files (to *.old, for example) in your windows directory prior to installing Navigator. Theoretically, a modification of the system files by a program other than Quicken can cause this as well. This can prevent Navigator's installation routine from finding or accessing the SYSTEM.INI file to change the windows shell back to EXPLORER.EXE, generating the "Cannot load C:\WINDOWS\SYSTEM\SETUP.EXE" upon reboot. To correct this, boot to a DOS prompt by hitting F8 when the machine says "Starting Windows 95" and then pressing 6 for "Command Prompt Only". Once at the DOS prompt use the EDIT command to modify the SYSTEM.INI and change the line that starts with "shell=" to read: shell=explorer.exe Save the file and exit, and then reboot the machine. Windows should start normally. We will be modifying our install routine to cope with this kind of problem in future releases of our products. -Norton File Manager Questions- 3.1 How do I connect to an FTP site whose host type is not listed in File Manager? You will need to setup a User Defined host type for the FTP site. Right click on the FTP site, and select Properties. Click on the Advanced tab, and select User Defined in the Host Type drop down list. You can then click on the Define button, and define how the information that is received from host will appear. For a list of the different attributes that can be used, click on the Help button while you are in the FTP Directory Entry Specifications dialog box. You can also find more information on setting up an unusual FTP site on pages 108-109 of the user's manual. 3.2 Whenever I start Norton File Manager, I receive a GPF. Why? This could indicate that you need an updated display driver for Windows 95. Contact the manufacturer of your video card, and find out if they have any updated drivers for use under Windows 95. If updated drivers are unavailable, or do not correct the problem, you may be able to work around this problem by: 1) using the SVGA or other compatible driver instead of the default driver for that card. 2) lowering the color depth in the Display Control Panel under the Settings tab. 3) lowering the hardware acceleration in the System Control Panel, under the Performance tab, Graphics. 3.3 Why is the QuickViewer not working? File Manager uses the QuickViewer that is included with Windows 95. The QuickViewer is only included on the CD-ROM version of Windows 95. If you installed from the floppy version, you will need to contact Microsoft to get the QuickViewer. If you do have the CD-ROM version of Windows 95, go to the Add/ Remove Programs from the Control Panel. Go to the Windows Setup page, highlight Accessories, click on the Details button, and select Quick View. 3.4 I can see the volume labels for my hard drive, but not my floppy drive. Why? This was done for performance reasons. Displaying the volume label for removable media would have required us to read the data from the floppy, which would have slowed File Manager down quite a bit. 3.5 How come I cannot see my FTP sites listed in the tree pane? In order to see the FTP sites, the Show All Drives button must be depressed. This button is just below the tree pane, and has a picture of a computer on it. Check out page 55 of the manual for a picture of this button. 3.6 I do not see the plus signs next to the directory directories in the tree pane. How come? You need to turn on the Indicate Expandable Branches option. Click on the button just below the tree pane that has + on it. See page 55 of the manual for a picture of this button. One thing to keep in mind is that this option will slow the performance of the File Manager a bit. Also, the expandable branch indicators are not displayed for removable media. 3.7 How can I quickly delete a file without confirmation? If you use the Quick Delete option, you will not need to confirm the deletion of the file. You can customize the Menu, Toolbar, Popup Menu, or the Shortcut keys to use the Quick Delete command. 3.8 Is it possible to quickly rename a file without using the dialog box? You can use the Speed Rename (F2) to quickly rename a file. Speed Rename can also be used to rename files that are contained within ZIP files. You can also customize your Menu, Toolbar, or the Popup menu to use the Speed Rename command. 3.9 How can I turn off Undo, so that none of my file operations are tracked? Turning off Undo's tracking of all Windows 95 file operations in the NN Control Center will not prevent Undo from tracking operations that occur WITHIN Norton File Manager. To disable all Undo tracking, you need to use the Undo exclusions. The Undo exclusion information is stored in the following Registry location: HKEY_LOCAL_MACHINE/Software/Symantec/Navigator/SYMFSV4/Undo/ Exceptions Changing the first exclusion from ~*.* to *.* will effectively turn off all Undo file tracking. The Undo file exclusions are briefly discussed on page 110 of the User's Guide. 3.10 DES encryption is not available in the Encrypt/Decrypt dialog box. Why? DES encryption is available only to individuals who are residents AND citizens of the United States or Canada and who fill out and return an original signed copy of the DES Encryption Order Form. This file is available in the file libraries on all supported online services and must be downloaded, signed and sent via ground mail to: Symantec Corporation 175 W. Broadway Eugene, OR 97401 3.11 How can I save changes I've made to the view options in Norton File Manager? Norton Navigator is a highly customizable application, and as a result there can be confusion over what settings are saved where. In general, global options can be saved by either choosing Alt+Shift+F4, or by exiting when the "Save Settings on Exit" box is checked (under Options, General). Changes to SmartTab views are saved by right-clicking on the appropriate SmartTab and choosing Update. Changes to the toolbars, menus, shortcut keys and right-click popup menus are saved by using the Save button in the appropriate dialog box. If a change you've made is being lost when you restart the application or switch between SmartTabs, the best approach is to both hit Alt+Shift+F4 and also update the SmartTab _immediately_ after making the change. 3.12 What does the pink "!" on some folders mean? The pink "!" means that the indicated folder is either a hidden or system folder. You may not see these folders normally in Explorer, unless you go ino View, Options and check the "Show All Files" radio button. 3.13 I've installed the maintenance release, and now the fonts in Norton File Manager are garbled. How can I fix this? We've found that a font called MTSORTS_.TTF can cause this behavior in File Manager 95.0.a and elsewhere in Windows 95. This file is installed by several applications including Lotus Word Pro. Renaming this file by changing the extension to something besides .ttf and rebooting should correct this behavior. If this fails, check in the [font substitutes] section of your win.ini for a line that says Helv=. If the font name following is not MS Sans Serif, you may also see this behavior. Finally, changing the font in NFM, under Options, Fonts for EACH SmartTab and then updating the SmartTab may help when only the file and folder names are showing the incorrect font. 3.14 How can I add an Install command tomy right-click menu in File Manager? Norton Navigator does not currently support "Context Menu" choices, such as "Install" for .inf files. However you can add one by adding a custom command to yur right-click menu: 1) Right-click on any file and choose Popup, Customize Popup. 2) Switch to the Commands tab and click New. 3) Add a command with the following command line: c:\win95\rundll.exe setupx.dll,InstallHinfSection DefaultInstall 132 %SELECTION% 4) Switch back to the Menu tab, choose a place to put the Install command and hit Insert, then hit OK. 5) Voila! You now have an install command, although it does show up for every file. Along similar lines, if you can find a command-line for any context menu item, you can add it to NFM in this way, although you'll probably have to change any "%1" to "%SELECTION%. For example, the above command came from the registry under: HKEY_CLASSES_ROOT\inffile\Shell\Install\Command These generally take the form of HKEY_CLASSES_ROOT\<filetype>\Shell\<commandname>\Command. -FileAssist Questions- 4.1 Will I be able to use the LFN Enabler with all of my old Windows 3.1x applications? In order for the LFN Enabler to work with your Windows 3.1x applications, they must use the Common Dialogs (commdlg.dll) to create their Save and Open dialog boxes. If the application uses custom dialog boxes, then the LFN Enabler will either have limited functionality or not function at all with it. 4.2 FileAssist is causing my application to crash. How do I turn FileAssist off for this one application? Download FACFG.ZIP from our software libraries, and use it to turn off the FileAssist features for the application that is having problems. -Taskbar & Desktop Questions- 5.1 Can I turn off the desktops on the Taskbar, but still see the QuickLaunch toolbar? This is not possible in Norton Navigator. If you are going to use the QuickLaunch, the Multiple Desktops are going to be displayed on the Taskbar as well. 5.2 Can I change the folder icons on my desktop as I could in PCTW? Navigator does not give you the ability to change the icons for the desktop folders. This is how the Windows Explorer was designed. Since Explorer is your Windows shell, we have no control over the icons that are used for desktop folders. However, you can change the icons for shortcuts to folders. Therefore, rather than placing folders directly on your desktop, (i.e. making them subfolders of your desktop folders) move the folders elsewhere on your hard drive, and simply create shortcuts to those new locations on your desktop. You can then change the properties of the shortcut via the right-click menu, and assign a new icon to that shortcut. 5.3 How can I change the order of icons in the QuickLaunch area? Using the Norton File Manager or Explorer, open the \Program Files\Norton Navigator\Quicklaunch folder and drag all of the shortcuts in that folder onto your desktop. Then, drag the icons back into the folder in the order you want them to appear. Note that shortcuts to DOS programs (.PIF files) will remain at the end of the list, after all of the shortcuts to Windows programs, arranged in the order they were added to the folder. 5.4 How can I change the order of my desktops? Note that this procedure will require you to reset the wallpaper and rearrange the icons for desktops which are rearranged as a result of this procedure. Also, the main Windows desktop needs to be handled slightly differently. If not done with care, you can get in a bit of trouble with this procedure, so proceed at your own risk. a) Carefully note the names of each of your current desktops. b) Switch to the desktop you want to appear in the first position. c) Delete all of the additional desktops, answering NO to the question about deleting the associated folders. d) Add new desktops in the order you want them to appear, and give them the EXACT names as the old desktops. Answer Yes when NN prompts you to use the existing folder. e) If you deleted the original Windows desktop, when you add back a desktop simply called "Desktop" NN will NOT prompt you to use the existing folder, but will simply create an empty desktop pointing to \Program Files\Norton Navigator\Desktops\Desktop. To associate this "dummy" desktop with the original \Windows\Desktop folder, right-click on the desktop and choose Properties. Use the Browse button at the right side of the "Desktop Location" area and go to the \Windows\Desktop folder, click OK and then OK again. 5.5 I've lost some of the entries on the Start Menu, such as Shut Down, Run, etc; can I recover these? This has occurred because you are using Norton QuickMenus and have also changed the position of the Norton Navigator choices within the Start Menu, such that they are no longer located under Programs, but under Utilities for example. This can be corrected by either turning off Norton QuickMenus in the Navigator Control Center, or by putting the Norton Navigator folders within the Start Menu back under Programs. Note that these folders and shortcuts should be recreated automatically when you restart Windows. 5.6 I've created multiple user logins in Windows 95 and now all of my desktops look identical. Can this be fixed? [NOTE: THIS SECTION ADVISES A NUMBER OF CHANGES IN THE WINDOWS REGISTRY, WHICH CAN, IF MADE INCORRECTLY, IMPAIR NAVIGATOR'S OR WINDOWS' FUNCTIONING. IT IS STRONGLY RECOMMENDED THAT YOU MAKE BACKUPS OF YOUR REGISTRY PRIOR TO PROCEEDING WITH ANY MODIFICATIONS SUGGESTED IN THIS SECTION. THIS CAN BE DONE BY MAKING COPIES OF SYSTEM.DAT AND USER.DAT, WHICH ARE LOCATED IN YOUR WINDOWS FOLDER (READ-ONLY, HIDDEN, SYSTEM FILES), OR BY RUNNING REGEDIT AND CHOOSING REGISTRY, EXPORT REGISTRY FILE.] Norton Navigator does not support this type of setup. However, using the instructions in this section, you should be able to allow a peaceful coexistence of multiple Windows profiles and Navigator's desktops. Norton Navigator allows the use of multiple desktops by changing the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\Shell Folders Desktop=xxxx where xxxx is the folder which contains the shortcuts you see on your desktop. When you create a multiuser configuration by opening the Passwords control panel applet, selecting the User Profiles tab and checking "Users can customize their preferences and desktop settings...", this registry value will no longer be used by Windows 95 for displaying the desktop IF you also select "Include desktop icons and Network Neighborhood contents in user settings". When you create multiple users, Windows 95 creates a subdirectory called c:\windows\profiles\<username> for each user which contains, depending on what you select within the Passwords applet, their own desktops, start menus, network neighborhood, recent document list and a registry file (user.dat) that contains their settings, and is used in place of the user.dat file stored in the \windows folder. Registry Settings stored under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Profile Reconciliation point Windows here for these items instead of towards those stored directly within the \Windows folder. The net result of this is that all desktops appear to be identical, mirroring all of the icons on the desktop that the new user first logged into. This can be corrected as follows: -While logged in as EACH user of the machine, run Regedit and go to 1) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Profile Reconciliation\Desktop Change the RegKey item from "Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" to "Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" 2) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\User Shell Folders and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\Shell Folders In BOTH of these locations, change the Desktop item to read "c:\windows\desktop" or wherever your main desktop is located. Note that you can determine this by right-clicking on the desktop thumbnail on the taskbar and choosing Properties. There is a multiusr.reg file that should be available soon that can be used in place of manual editing assuming: a) Windows 95 is installed to C:\Windows, and b) the C:\Windows\Desktop folder is your original desktop and is still listed as a desktop on the Norton Taskbar. Simply double-clicking on this file will make the appropriate changes in the registry. You will need to do this once for each user who is experiencing the duplicate desktop phenomenon, and re-login as each user. If these assumptions are not correct for your machine, you can edit the .reg file in any text editor, like notepad, and change the Windows drive/folder and desktop location as necessary, then save and double-click on the file. CONFIGURATION ISSUES ONCE DESKTOPS ARE WORKING CORRECTLY Norton Navigator in combination with Windows 95 can be a powerful tool for customization and protection of resources once the above limitations are overcome: a) Any desktops removed or added by one user are not seen by other users (unless two users choose to use the same desktop name). b) Any settings changed in the NN Control Center apply only to that user. c) Tab settings and FTP sites in Norton File Manager are user-specific, although most other customizations are global unless another modification is made to the registry: Under HKEY_CURRENT_USER\Software\Symantec\Navigator\FILEMGR\EMS32\ FILEMGR\EMS32 is an item called EMSFile that references "filemgre.ems", which is the file that stores configuration settings such as custom menus, toolbars, etc. Changing this filename to something like <username.ems> for each user will allow them to have a completely individual set of settings. While NFM already allows different toolbar, popup, menu and shortcut schemes to be created, this saves the user from having to switch schemes when another user has modified some settings. -Miscellaneous Questions- 6.1 My A: drive is being accessed all the time after installing Navigator. Why is this? This is usually caused by an entry in the Run history that was run from your A: drive. This is usually an INSTALL.EXE or SETUP.EXE program. To prevent the A: drive from being accessed, go to your C:\Windows\Start Menu\Programs\Norton Navigator\ Navigator Run folder, and delete any SETUP.EXE.lnk or INSTALL.EXE.lnk entries. Also, run REGEDIT and go to: - HKEY_CURRENT_USER\Software\Symantec\Navigator\SYMFDLG4\ History_Lists\Run AND - HKEY_CURRENT_USER\Software\Symantec\Navigator\Menu Companions\ 1.0\Navigator Run and delete any entries that reference the A: drive. [Note: you will need to double-click on the lettered entries to see the name of the link files translated from hexadecimal format] Another option, would be to run the Navigator Control Center, and turn off the Run Command under the Norton QuickMenus. Occasionally, a document opened from the floppy drive may cause similar behavior. To correct this problem, click on the Start Menu, then Documents, then choose the document type of the offending entry (for example, Word Documents) and choose the Clear Menu item. Also note that if File Assist is enabled, that the File History or Folder History items can also contain a: drive references, which can cause floppy access from within the Open and Save dialogs in some applications. These references can be cleared using the "Clear List" item under File History and Folder History. Windows 95 tracks recently used documents itself in the \windows\ recent folder, and that these can contribute to this phenomenon as well. Finally, Windows 95 also stores recently run programs in the registry under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\RunMRU. Deleting any references to removable drives here can also fix this problem. 6.2 How do I turn off the Splash Screen? Run REGEDIT, and go to \HKEY_CURRENT_USER\Software\Symantec\ Navigator\NN-SplashScreen, and change the data for the LastTime entry to read: FF FF FF FF FF FF FF FF (that's a total of 16 F's). This information can also be found on page 105 of the manual. 6.3 I've noticed that my machine runs much slower after installing Navigator. Can I speed my machine up? Look under Help, About in either the Navigator Control Center or the Norton File Manager. If your copy of Norton Navigator indicates that you have version 1.0, you should download and apply the maintenance release, NN95-0-A.EXE, from library 3, which will bring your version up to 95.0.a. A number of speed issues were addressed in the maintenance release, and have helped many users bring their systems back up to speed. If you have already applied the maintenance release, or your version is already 95.0.a, here are some suggestions for improving performance: a) Turn off Undo tracking of all Win 95 file operations in the NN Control Center. b) Make sure that your swapfile is located on an uncompressed drive and is not fragmented. The location of the swapfile can be set in the System Control Panel, under Performance, Virtual Memory. If the swapfile is fragmented, as tends to occur over time, use Speed Disk from the Norton Utilities for Windows 95 to defragment the swapfile, and move it to the front of the drive (where it's less apt to fragment further). Also, setting the maximum and minimum size of the swapfile to an identical large number (say 40 Mb) in the System Control Panel and placing it on it's own partition or at the front of a physical drive will completely eliminate fragmentation and assure that swapfile access is as efficient as possible. c) Place the Undo database on an uncompressed drive. If you've installed Navigator on a compressed drive, the undo database, fsvundo.dat, is located in the same folder on the compressed drive. To move it, run Regedit and go to HKEY_LOCAL_MACHINE\Software\Symantec\Navigator\SYMFSV4\Undo and change the "Filename" item in the right-hand pane from "C:\PROGRAM FILES\NORTON NAVIGATOR\FSVUNDO.DAT" to another location on an uncompressed drive. d) Look carefully at items loading at startup and use only those that you need. This includes Navigator features, but also items from other programs that may load from: -the load= and run= lines in the win.ini, -the [386Enh] section of the SYSTEM.INI (.386 and .vxd files), -the Startup folder, -the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run Not only do these affect the overall amount of memory in use, but certain combinations of drivers and programs may not get along well, with one program causing another to operate at reduced efficiency. This is especially important on machines with less than 16 Mb of physical RAM, since Windows 95 by itself requires a minimum of 14 Mb to run, and any additional RAM requirements force ever-increasing reliance on the swapfile, which, while much more stable than in Windows 3.x, is also much slower than RAM. e) Some Windows 95 disk caching parameters can affect performance, especially in low RAM situations. In the System Control Panel, under Performance, File System, experiment with settings under the Hard Disk and CD-ROM tabs. In the Hard Disk tab, setting the "Typical Role of this Computer" to "Mobile or docking station" will reduce the amount of RAM used for disk caching, which may help. In the CD-ROM tab, setting the speed of the CD-ROM drive a notch lower than it's actual speed, or disabling read-ahead caching altogether if you don't have a CD-ROM drive, may also help in some situations. These tips are not panaceas, and may negatively affect performance is some situations, depending on your particular disk usage patterns. f) Make sure that your hardware is configured for optimal performance. If the Performance tab in the System Control Panel indicates that some devices are running in DOS compatibility mode, contact the manufacturer of that hardware or Microsoft to find out if protected-mode drivers are available. -General Troubleshooting Tips- The steps in this section are designed to help you determine whether Norton Navigator is involved in any unusual behavior you are experiencing and, if so, whether any other software on your machine is contributing to this behavior. 7.1 How do I disable all of Norton Navigator's features? a) Open Norton Navigator Control Center. b) Shift-CTRL click both mouse buttons in Control Center title (just below the title bar for the NN Control Center window). c) Make sure Norton Taskbar is disabled d) Reboot to make sure no memory residuals are active. If the strange behavior does not disappear after these steps, then the problem lies elsewhere on your system. [Note: to reenable all Norton Navigator features, hold down the Ctrl key only and click with both mouse buttons in the same area] 7.2 How do I boot my system "clean"? a) Rename CONFIG.SYS and AUTOEXEC.BAT (Example: CONFIG.OLD, AUTOEXEC.OLD). b) Rename WIN.INI and SYSTEM.INI. c) Copy SYSTEM.CB to SYSTEM.INI. d) Open the \Windows\Start Menu\Programs\Startup folder and drag any shortcuts in this folder onto your desktop. e) Disable any screensavers, animated cursors, Plus! schemes, and other display-related items. f) In the Display Control Panel, switch to the standard VGA display adapter on the Settings tab under "Change Display Type". g) Restart the machine. If, after making all of the above changes, your system is still misbehaving, uninstall Navigator from the Control Panel's Add/Remove Programs wizard, reinstall from your original diskettes, and apply the maintenance release if necessary (i.e. if Help, About in Norton File Manager or NN Control Center says version 1.0). -How to contact Symantec for Technical Support or File Downloads- 8.1 How can I contact Symantec via phone, or explore other online resources? A wide variety of services are available to registered owners of Symantec products. ON-LINE & AUTOMATED SUPPORT SERVICES Technical Support via on-line services is available through the services listed below. Use these services to converse with us and other Symantec customers for helpful dialog, tips and for access to files using your computer. CompuServe Forums: Call your local access number, available in your CompuServe membership kit, and type GO SYMANTEC at any exclamation point (!) prompt. We have four Forums, and if you are using a script to log onto CompuServe, type GO SYMDOS for DOS and OS/2 products, type GO SYMWIN for Windows 3.x products, type go SYMMAC for Macintosh products, and finally type Go SYMNEW for Windows 95 and Windows NT products. America Online Industry Connection: Call your local access number, available in your America Online membership kit. The keyword for our industry connection is SYMANTEC. Microsoft Network: If you've installed Microsoft Exhange and the Microsoft Network software, call your local access number and go to Categories, Computers & Software, Software, Software Companies, Symantec. Bulletin Board System: Set your modem to 8 data bits, 1 stop bit and no parity. Dial 541-484-6669 for up to 28.8 baud access or 541-984-5366 for up to 14.4 baud access. With our automated fax retrieval service you have instant access to up-to-date technical articles and product information 24 hours a day, 7 days a week. Call this easy-to-use system from a touch tone phone to request catalogs or up to four documents to be sent directly to your fax machine. Call 541-984-2490. INTERACTIVE TELEPHONE SUPPORT [These numbers valid only within the U.S. and Canada for Norton Navigator & Norton Antivirus] Technical Support by telephone is available through a variety of programs designed to meet the individual support needs of users of our products. Telephone support is available weekdays from 6:00am to 5:00pm Pacific Standard Time. Following is a summary of our telephone support plans: Our StandardCare support plan (7:00am to 4:00pm only) offers 90 days of complimentary technical support, from the date of the first call. Dial 541-465-8420 to make use of this option. If you have only an occasional need for technical assistance via telephone, our PriorityCare program gives you immediate access to our experts on a pay-as-you-go basis. You have two options with this program: Call our 800 number to charge the service fee to your credit card, or call our 900 number and the service fee will be charged to your regular phone bill. Dial 800-927-3991 to charge the $25.00 service fee to your Visa, MasterCard or American Express card. Please have your credit card handy when you call. Dial 900-646-0007 to charge the $2.00 per minute fee directly to your regular phone bill. The first minute of your call is free. This option is a good choice for those quick questions. PremiumCare Gold, our annual support plan, is a cost effective solution if you frequently call technical support. This plan offers a full year of unlimited calls to technical support for $149.95 per person, per product family*. Extended plans are also available to organizations in need of additional technical support services. We offer a variety of plans, ranging from toll-free priority telephone support to extended hours and weekend support. Please call customer service at 541-690-8090 for more information, or to order any one of our telephone support plans.